(The Customer is) Not Always Right
February 15, 2011 Leave a comment
We’ve all heard the popular phrase, “The customer is always right,” but is it true? Can the customer always be right? Not Always Right is a website that tells the other side of the story by collecting memorable and often hilarious tales from employees that prove, “The customer is not always right.”
For those who work in customer service or in retail, I’m sure you’ll understand the gravity of the title. While I haven’t held a job as customer service as immersed as a cashier, a waitperson or a call center operator, I can still sympathize with the experiences shared on this site. No working experience is without their interesting situations similar to the eye-brow raising, head-scratching, laugh-behind-their-back moments like these.
While customer satisfaction is the priority of every business and service out there, customers themselves can often forget that those who cater to them are human beings also. I’ve previously featured a rant site that caters to the irate and hostile customers, Not Always Right tends to show the more humorously aggravating side of customer relations. Look at it this way, I Hate Bad Service deals with the customer’s story and Not Always Right deals with the employee/business’ story. Now you have an arena to air whatever grievance you had regardless of what side you stand.
The folks running Not Always Right are based in both the US and the UK and have managed their way through their own unique customer service experiences in every position on the field. There is also a book out for those who can’t seem to get enough. On Sunday’s, a hired comic artist transforms one of the popular posts into a visual experience for those who like their world in comic form. I highly suggest you visit the site. I’d post a fav but to be honest, there are so many funny ones I wouldn’t know what to pick. It’s comical and the kind of situations and sayings that you just can’t make up. If you need a humorous break, check this site out!








